Terms and Conditions - Flat Clearance Addiscombe
Welcome to Flat Clearance Addiscombe. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Services Offered
Flat Clearance Addiscombe provides comprehensive clearance services, including the removal of unwanted items, furniture, and debris from residential properties. Our services are designed to assist clients in decluttering their living spaces efficiently and responsibly.
1.1 Scope of Services
- Residential property clearance
- Furniture removal and disposal
- Appliance removal
- Garden waste clearance
- Recycling and donation of reusable items
1.2 Exclusions
Our services do not include hazardous waste disposal, plumbing or electrical repairs, and the handling of valuable or fragile items that require special care. Clients are responsible for notifying us of any such items beforehand.
2. Booking and Scheduling
To secure our services, clients must book in advance. Bookings can be made via our online platform or by contacting our customer service team during business hours.
2.1 Confirmation
Upon booking, clients will receive a confirmation email detailing the scheduled date, time, and scope of services. It is the client's responsibility to ensure that all information provided is accurate.
2.2 Changes and Cancellations
If a client needs to reschedule or cancel their booking, they must notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee as outlined in section 4.
3. Payment Terms
All services are billed based on the volume of items to be cleared and the complexity of the job. An estimate will be provided upon request and is subject to change upon inspection of the property.
3.1 Payment Methods
We accept various payment methods, including credit/debit cards, bank transfers, and cash payments. Full payment is due upon completion of the service unless prior arrangements have been made.
3.2 Late Payments
Late payments may incur additional charges. Clients are encouraged to settle their invoices promptly to avoid any disruptions in service.
4. Fees and Charges
Our pricing structure is transparent, with no hidden fees. The final cost is determined based on the initial estimate, adjustments for any unforeseen complexities, and applicable taxes.
4.1 Cancellation Fees
As mentioned in section 2.2, cancellations made within 24 hours of the scheduled service may incur a fee equivalent to 25% of the estimated service cost.
4.2 Additional Charges
Requests for services outside the original agreement, such as emergency clearances or the removal of unusually large items, may result in additional charges. These will be communicated and must be approved by the client before proceeding.
5. Client Responsibilities
Clients must ensure that the premises are accessible on the scheduled date and that all areas requiring clearance are free from obstructions. This includes providing clear access to rooms, staircases, and elevators where applicable.
5.1 Preparation
Clients are advised to sort items prior to clearance to facilitate efficient removal. This includes separating items for recycling, donation, or disposal.
5.2 Safety
Clients must secure or remove any pets or household members that may pose risks during the clearance process. Flat Clearance Addiscombe is not responsible for any incidents arising from unsupervised premises.
6. Liability
While we take all necessary precautions to protect your property, Flat Clearance Addiscombe is not liable for any pre-existing damage or unforeseen incidents that occur during the clearance process. Clients are encouraged to report any damages immediately upon occurrence.
6.1 Insurance
We carry comprehensive liability insurance to cover accidental damages during clearance operations. However, insurance does not extend to items of significant value unless specified in a separate agreement.
7. Privacy Policy
Your privacy is important to us. Personal information collected during the booking and service process is used solely for service delivery and is protected in accordance with relevant data protection laws.
7.1 Data Protection
We implement robust security measures to safeguard your data. Information will not be shared with third parties without your explicit consent, except where required by law.
7.2 Client Rights
Clients have the right to access, correct, or request the deletion of their personal data at any time by contacting our customer service team.
8. Dispute Resolution
In the event of a disagreement between the client and Flat Clearance Addiscombe, both parties agree to seek an amicable resolution through direct communication. If a resolution cannot be reached, disputes will be handled in accordance with the laws governing our operations.
8.1 Governing Law
These terms and conditions are governed by the laws of the jurisdiction in which Flat Clearance Addiscombe operates. Any legal actions will be conducted within this legal framework.
8.2 Mediation
Before pursuing legal action, both parties agree to attempt mediation to resolve the dispute amicably.
9. Changes to Terms and Conditions
Flat Clearance Addiscombe reserves the right to modify these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
9.1 Notification
Updates to the terms and conditions will be communicated via email or through our official website. It is the client's responsibility to stay informed about any changes.
9.2 Effective Date
All changes become effective immediately upon publication. Clients are encouraged to review the terms periodically to ensure continued agreement.
10. Acceptance of Terms
By utilizing the services of Flat Clearance Addiscombe, clients acknowledge that they have read, understood, and agreed to these terms and conditions in their entirety.
Thank you for choosing Flat Clearance Addiscombe. We are committed to providing you with reliable and efficient clearance services.